Procedure for Warranty Claims:

1) Please read and make sure to understand our Warranty Policy. Jobs that are sent in without prior approval or a Return Authorization Number will be charged in full. Email our office at banditutv@yahoo.com first.

2) Fill out the “Warranty Claim Form”.

3) "CLEAN YOUR SHOCK/S" and package It or them properly to prevent any damage during shipping. Dirty shock/s will be charged a $35.00 cleaning fee. You are solely responsible for any damage that might occur during shipping. You are also responsible for the shipping cost of your package to and from

Bandit UTV Suspension Service Center.

4) Once we receive your package, your warranty job will be scheduled. If an issue is found to be a non-warranty issue a fee may apply for your service. Warranty claims are scheduled in the order they are received, no exceptions.

5) Never send shocks without first completing the Warranty Claim Form and / or emailing Bandit UTV Suspension first at banditutv@yahoo.com we will need to give you a shipping address and schedule your warranty repair time accordingly

Procedure for Non-Warranty Claims:

Bandit UTV Suspension recommends to have out of warranty shocks for repairs or oil changes to be done locally to each customer. This will save time and the expense of shipping cost back to us.

All Bandit UTV Suspension shocks can be serviced just as any other brand of shocks in the industry, by any experienced shock technician.  Service kits, and other normal wear items are available on our Parts page.

All other hard structural parts that may be needed are available by emailing us a request for the components needed for servicing your shocks at banditutv@yahoo.com

If your local shock technician has any questions please feel free to have them email us and we will be happy to help. No special tools are needed to service shocks. We also offer a series of How To Videos which are available on our Video Page and can be viewed by using a Desk top computer. If using a mobile device please view the videos on YouTube.

Replacement Parts:

Service kits are available on our Parts page. If you need any parts not listed please contact us at banditutv@yahoo.com for a quote, and availability on parts and shipping.